App Store and Google Play purchases
Apple and Google process all in-app purchases and subscriptions on iOS and Android. They also handle the refunds, according to their own policies:
- App Store — request a refund through Apple at reportaproblem.apple.com.
- Google Play — request a refund through Google at your Play Store order history.
If you've already exhausted those options and still believe a refund is due, contact us at support@serenity.games with the order ID and a short description of the issue. We'll do what we can.
Direct purchases
For purchases made directly through serenity.games (e.g. licenses for our desktop or web tools) you may request a full refund within 14 days of the purchase, no questions asked, provided the purchased product has not been substantially used.
Subscriptions
You can cancel a recurring subscription at any time. The cancellation will take effect at the end of the current billing period and you will retain access until then.
How to request a refund
- Email support@serenity.games.
- Include your order ID, the platform, and a brief description of the issue.
- We'll respond within two business days.